We want you to love the way your garment fits. Because alterations and custom tailoring are personal services made to your measurements, this policy explains how we handle adjustments and refunds.
Try it on before you leave
We ask every client to try on their garment when collecting it. This is the best moment for us to check the fit together and make any final touches.
Adjustments
If the work does not match what was agreed at your fitting, please let us know within 7 days of pickup, and bring the garment back unworn, unwashed and in the same condition. We will adjust it at no extra charge.
What is not covered
Free adjustments do not cover:
- new changes or styles that differ from what was agreed at the fitting;
- changes in body measurements after the fitting;
- garments that have been worn, washed, dry-cleaned or altered elsewhere after pickup;
- normal wear and tear.
Refunds
Because alterations are custom work on your own garment, completed services are generally not refundable. If we are unable to correct a problem caused by our workmanship, we will discuss a fair solution with you, which may include a partial or full refund of the service charge.
Custom garments and deposits
Custom garments are made specifically for you and cannot be resold. Deposits for custom work may be non-refundable once materials have been purchased or work has started. If you cancel before any work or purchases are made, please contact us and we will review your deposit.
Damage
In the rare event that a garment is damaged while in our care through our fault, please tell us at pickup. We will work with you to repair the garment or agree on fair compensation, up to the reasonable value of the garment.
Contact us
If you have any questions about this policy, please contact us at Thelaceart@outlook.com or visit us at 1320 Eastover Ave, Albemarle, NC 28001.