Privacy Policy

We only collect the information we need to provide our services. This may include:

• Contact details such as your name, email address and phone number when you fill in our contact form or email us.
• Service details such as the garment, the work requested, the date you need it by and notes from your fitting.
• Measurements taken during fittings for alterations or custom garments.
• Payment information processed at the time of payment. We do not store full card numbers.
• Website data such as your browser type, device, pages visited and approximate location, collected automatically through cookies and similar technologies.

We use your information to:

• respond to your enquiries and arrange fittings;
• carry out, track and complete alteration and tailoring work;
• contact you when your garment is ready or if we have a question about it;
• process payments and keep records required by law;
• improve our website and services.

We do not sell your personal information.

Our website is hosted on Shopify, which uses cookies and similar technologies to keep the site working, remember your preferences and help us understand how visitors use the site. You can control or delete cookies in your browser settings. Disabling some cookies may affect how the website works.

We share personal information only when necessary to run our business, for example with:

• our website platform (Shopify) and email provider, which host and process data on our behalf;
• payment processors, to complete transactions;
• professional advisers or authorities, when required by law or to protect our rights.

These parties may only use your information to provide services to us.

We keep your information only for as long as needed to provide our services, keep accurate records of the work we carry out, and meet legal, tax and accounting requirements. Measurements may be kept so that we can make future garments for you, unless you ask us to delete them.

We take reasonable steps to protect your personal information from loss, misuse and unauthorized access. No method of transmission over the internet or electronic storage is completely secure, but we work to keep your information safe.

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you emails. Depending on where you live, you may have additional rights under applicable law. To make a request, contact us using the details below. We may need to verify your identity before responding.

Our website is not directed at children under 13, and we do not knowingly collect personal information from children through the website. A parent or guardian should contact us on behalf of a minor.

Our website may link to other websites, such as maps or social media. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If you have any questions about this policy, please contact us at Thelaceart@outlook.com or visit us at 1320 Eastover Ave, Albemarle, NC 28001.